Returns & Exchanges

At SoSweet, we want you to love your treats; however, due to the perishable nature of our products, we can only accept returns on items that are damaged or incorrect. Please contact us within 48 hours of delivery to initiate a claim for any quality issues.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the damaged or incorrect food items.

• 2.
  Verification

  Our quality assurance team will review your request within 24 hours to ensure it meets our safety and hygiene return criteria.

• 3.
  Return Label

  If a physical return is required, we will provide a prepaid shipping label to send the unopened products back to our warehouse.

• 4.
  Refund or Replacement

  Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.